FAQ

How do I choose a size?

Review the size-chart image in the product gallery and compare its measurements with a similar garment you own. If you need help before ordering, contact COEIA and name the product and size you are considering.

Where do you ship?

Checkout is currently configured for Hong Kong SAR and the United States. The available service, delivery estimate and final shipping rate are shown at checkout. See our Shipping Policy.

How can I track my order?

When tracking is available for the selected service, it is included in the shipping-confirmation email. If the link does not update, contact us with your order number.

Can I change or cancel an order?

Contact us as soon as possible with your order number. Changes or cancellation cannot be guaranteed after processing or fulfilment has started.

How do I request a return?

Email madboyletsgo@gmail.com before sending any item and include your order number and reason for the request. A standard return window, return-cost rule and return address are not currently published, so wait for written instructions. The registered business address must not be used as a return address unless customer service confirms it in writing.

When will I receive my refund?

A standard refund-processing timeline is not currently published. If a refund is approved, COEIA will confirm when it has been issued; the time for funds to appear can also depend on the payment provider and the customer’s bank.

How should denim be washed and cared for?

Follow the care label attached to the garment. If product-specific care information or material composition is not listed, contact us before washing. As general denim care, wash only when needed, turn the garment inside out, use cool water and mild detergent, avoid bleach and air dry away from direct heat.