Shipping policy

This Shipping Policy explains the shipping settings currently configured for orders placed through coeiadesign.com. The online store is operated by COEIA LIMITED.

Order Processing

A separate order-processing time has not yet been configured or published. Carrier delivery estimates begin after an order has been fulfilled. If delivery timing is important, contact COEIA before placing your order.

Shipping Destinations

Checkout is currently enabled for Hong Kong SAR and the United States. Shipping rates exist in the Shopify shipping profile for other regions, but those regions are not currently active Shopify Markets and cannot be selected at checkout.

Delivery Services and Estimates

For Hong Kong SAR, the configured services are Express (estimated 1–2 business days) and Standard (estimated 3–5 business days). For the United States, the configured services are Expedited (estimated 1–2 business days) and Standard (estimated 3–5 business days).

These are carrier transit estimates shown by the configured shipping service, not guaranteed delivery dates. They do not include any unconfigured order-processing period, customs inspection, public holidays, weather disruption, remote-area handling or other carrier delay.

Shipping Rates

The available services and final shipping rate and currency are displayed at checkout before payment. The rate depends on the shipping destination and selected service.

Fulfilment Location

Online orders are currently assigned to COEIA’s active Shopify fulfilment location at 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong SAR. This statement identifies the configured fulfilment location and does not describe a retail store or walk-in customer service location.

Order Tracking

When tracking is available for the selected service, tracking information is sent with the shipping-confirmation email. Tracking can take time to update after the carrier receives the parcel.

Delays and Delivery Problems

Delivery estimates can be affected by the carrier or customs. If an order has not arrived after the estimate shown for the selected service, contact COEIA with the order number and delivery address so the shipment can be reviewed.

Customs, Duties and Import Taxes

For shipments outside Hong Kong SAR, the recipient is responsible for customs duties, import taxes and related charges imposed by the destination unless checkout expressly states that they are included. Customs processing can` delay delivery.