Terms of service

This website is operated by COEIA LIMITED. Throughout the site, “COEIA”, “we”, “us” and “our” refer to COEIA LIMITED. By using coeiadesign.com or placing an order, you agree to these Terms of Service and the policies linked on this website.

Products and Information

We aim to present product titles, images, available sizes, prices and other published details accurately. Display colours can vary by device. Where material composition, care or another product detail is not published, contact us before ordering rather than relying on an assumption.

Prices and Payment

Prices and the transaction currency shown at checkout apply to the order. Available payment methods are displayed at checkout and may be provided by Shopify or another payment service provider. An attempted payment does not require us to accept an order.

Orders, Acceptance and Cancellation

Submitting an order is an offer to purchase. We may accept or decline an order, including where an item is unavailable, payment cannot be authorised, the shipping address is unsupported or information appears incorrect or fraudulent. If we cancel after payment, we will issue the applicable refund to the original payment method.

To request an order change or cancellation, contact us promptly with the order number. We cannot guarantee a change or cancellation after processing or fulfilment has started.

Shipping

Shipping destinations, services, delivery estimates and related information are described in the Shipping Policy. Delivery estimates are not guaranteed and can be affected by carriers, customs and events outside our reasonable control.

Returns and Refunds

Contact us before sending any item. A standard voluntary return window, return-cost rule, refund-processing timeline and return address are not currently published. We will not treat the registered business address as a return address unless customer service confirms it in writing. Nothing in these terms limits rights or remedies that cannot lawfully be excluded.

Intellectual Property

The content of this website, including COEIA branding, original text, graphics, photographs and theme presentation, is protected to the extent provided by applicable law. You may not reproduce, distribute or commercially exploit site content without permission, except where the law allows.

Acceptable Use

You must not misuse the website, interfere with its operation, introduce malicious code, attempt unauthorised access, submit unlawful content or use the service for fraudulent or unlawful activity.

Third-Party Services

The store is hosted on Shopify. Payments, analytics, delivery and other functions may be supplied by Shopify and other service providers. Their services can be subject to separate terms and privacy notices.

Liability

To the maximum extent permitted by law, COEIA LIMITED is not liable for indirect or consequential loss arising from use of the website. Nothing in these terms excludes liability or customer rights that cannot be excluded under applicable law.

Governing Law

These terms are governed by the laws of Hong Kong SAR, without limiting mandatory consumer protections that apply in a customer’s jurisdiction.

Changes

We may update these terms by publishing a revised version on this website. The version in effect when an order is placed applies to that order unless the law requires otherwise.

Contact

COEIA LIMITED
Room 704, 7/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR
Email: support@coeiadesign.com